Support for ensuring that the individual service user receives an individualised package of care assessed and commissioned by social services. These consist of assistance with all, or some daily functions i.e. getting out of bed , washing, dressing, eating, keeping warm, taking medication, assisting in the management of continence, ensuring the person is supervised in terms of inappropriate behaviour, and social activities.
Some of this assistance may be directly given by the care worker/s depending on the individual need of the service user or it may involve more independent service users being prompted to undertake the tasks of daily living with minimal direct assistance.

The care provision may be targeted i.e. at certain times of the day or on a 24 hour, 7 day a week basis depending on assessed need.

The agency also offers other support which falls outside the definition of personal care i.e. general counselling and support such as:

Assistance with maintaining the security of a dwelling

Giving advice on a range of issues in terms of servicing or using appliances.

Helping a person comply with e.g. terms of a tenancy agreement, help with budgeting, finances and benefits

Maintaining positive relationships with families, friends, neighbours etc

Support with any other personal, clinical or medical conditions and their treatment including, keeping appointments, attending for regular check ups e.g. for GP, dentist, hospital other specialist medical, sensory, citizenship, legal support or interventions.